Bluepearl Pet Hospital Port Washington

Bluepearl Pet Hospital Port Washington is a veterinary facility in Port Washington, Wisconsin, located at 207 W Seven Hills Rd. Public feedback most often describes it as an emergency-focused setting where patients may be triaged based on severity. Reviews frequently mention caring interactions with staff alongside concerns about long waits and communication during busy periods.

Services

•Emergency care for dogs and cats (examples in reviews include a young dog with gastrointestinal concerns and an elderly cat having trouble eating and drinking)
•Triage of cases by urgency (with more critical cases seen first, as described in reviews)
•Veterinary examination and discussion of findings, with some reviewers noting clear explanations
•Diagnostic testing during emergency visits (tests are referenced generally in reviews)
•Supportive care referenced in reviews, including IV fluids and anti-nausea medication (Cerenia)

Pricing

No published pricing information is available, though one review mentions being charged $265 for Cerenia.

People

No veterinarians or staff members are named in the available reviews.

Reviews

Google reviews list a 4.6/5 rating from 365 reviews. Common positive themes include staff described as caring, questions being answered, and explanations that helped owners feel informed about their pet’s condition. Recurring concerns in recent comments include long in-clinic waits (examples of about 3–4 hours), limited waiting-room space around other pets, and frustration with the amount of communication provided during delays. A few reviews raise issues about policies that separate owners from pets for extended periods during emergency visits, and one reviewer describes dissatisfaction with aspects of care during a critical illness and with the cost of medications.

Kristin Swan

1 month ago

I called prior to coming in because I know it gets busy. The lady I talked to said to come on in so we did. Took my 1yr old female GSD in there who is not a fan of other dogs and strangers. Literally, right when I walked in, a customer at the register rudely told me to control my dog due to her barking at another dog in the waiting room. Right when you walk into the building there is absolutely no room to get around people/dogs without getting close to them. (See there pictures of the office/waiting room) Thankfully we were put in a room to wait. One lady came in, asked what was going on. Told her my girl had mucus in her diarrhea for 2 days, tummy was a little larger than normal, seemed uncomfortable and thought maybe she had bloat or a blockage and was worried for her. She then left, then another lady came in maybe 30 min after and had me fill out paperwork. Did it, she came back and left. I got there at about 2:30 and called the office at about 5:30 while in the waiting room and expressed I had been there 3 hrs and asked how long it will be yet. She said well, we are pretty busy at the moment so probably some time yet. I voiced my concern about the very long wait and she said bigger emergencies come first which I can understand but 3 hrs waiting in the waiting room with no water offered for the dog, no communication whatsoever about the long wait was NOT OKAY. My dog was very stressed which of course made me stressed. Waiting 3 hours is not okay!! Hire more help if you have that long of a wait time. I see other people have had the same situation happen to them as well. (READ THE LOWER RATED REVIEWS) Also, communicate with those who are there waiting hours to see a vet. Let them know what's going on. Offer water... COMMUNICATE that it will be another 2hrs for us to see someone. I would have went elsewhere but instead we twittled our fingers/paws and just sat there for 3 hours! My dog was stressed. I was stressed and ended up leaving after she said it would be even longer. I did mention the wait time was ridiculous. I mentioned too that they need to communicate with those waiting... especially for hours! Offer water to the dog at least if you know it will be a while. Again, communication lacked big time here and I do not plan on going back there. Looking over other reviews and similar situations, I definitely saved hundreds of dollars by them not seeing us. I literally left the parking lot in tears because how dare you guys lack such communication when I am worried for my dog. Waste of my time for sure! Hire more help if this is always happening because it seems like this happens more often than it doesn't. Also, being closed during the week for an emergency vet is ridiculous. Your hours are so wonky. Do better for the sake of the animals. I think I doged a bullet here! This was a very bad experience to say the least. Did absolutely nothing for my dog and waited for absolutely nothing. 😡

Reviews for Bluepearl Pet Hospital Port Washington

Note: Showing the 5 most recent Google reviews out of 365 we track in total. Recent reviews may not be representative of overall sentiment.

Amy Kirmse

They are so good at answering questions and addressing my concerns. Great people there. Left confident my pup would be OK. Highly recommend.

Ryan

Wonderful experience here. Highly recommend. They took great care of our dog and explained everything well.

Michael Marana

2 months ago

If your dog is critical, then take them to Appleton. I wasted precious time, was denied critical supplies, and spent lot of money on very little just to have to take my dog to Appleton. They didn’t even start my dog on IV fluids until my Wife (a LVT) told them too, and they charged us $265 for Cerenia!! I asked for IV fluids to take with on the car ride, the cornerstone for treating heatstroke, but they wouldn’t!! That’s how corporate works!! I hope this helps someone.

Lina Volesky

Was to Blue Pearl Emergency Clinic in Port Washington after 2 pm on August 3, 2026. Our elderly cat, over 16 yrs. old, was having trouble eating & drinking. Pros: was able to get in for an appointment because it was an emergency, receptionist, staff, veterinarian were all caring & great. Cons: was about 4 hrs. before we were reunited with our elderly cat. Our cat was waiting in a room away for us. Vet said our cat was looking around. Since our cat was not bleeding or struggling to breathe, we should have been able to stay with our cat. If the staff needed to do some tests, they could have asked us to step out of the room. By not being in the room with our cat for that long, added unnecessary stress for us & our elderly cat. I know the Clinic was busy. Please reconsider this policy of separately owner & pet for that long of time! This never happened to us when at the Emergency Pet Clinic, which had been in Grafton, nor the Veterinary Clinic in Milwaukee on Silver Spring!