B And R Veterinary Clinic

I grew up in Deforest and we took our dog to B&R. All I remember is that my mother hated how they treated her and our dog. 25 years later, I decided to give them a second chance with my newly adopted dog. It was very easy to make an appointment and send records. I showed up for my appointment 15 minutes early knowing that I needed to fill out paperwork. The receptionist was visibly and verbally upset that we were early. The clinic was dirty and smelled very strongly of urine. The exam room was no better. The appointment for my dog was to establish care. However, I was recommended to do all sorts of treatments and tests that made the appointment cost me almost $1000. The things I did turn down, I was guilt tripped and belittled for declining. There is a sign that says "Let the staff restrain your pet." However the "assistant" looked so scared of my dog that she just stood there. I restained my own dog for them. 1 week later, I needed a refill and was put on hold. They never took me off hold l, so I hung up after 15 minutes. They emailed me to pick up my dog's prescription later in the week. Fast forward to the dog's dental and mass removal. Dropped the dog off at 8am in the morning and heard nothing. I called at 2:30pm wondering how my dog was. They hadn't even gotten to it yet, claiming an emergency kept them busy. I asked to reschedule and they told me no. They said the dog will be done by 6pm. When I picked the dog up, it was groggy and bleeding from it's incision. I was told that was normal. The next day, the bleeding stopped, but the dog was very uncomfortable. Appetite was good, but the dog had diarrhea. Emailed the vet with an update. The vet called me back but was very dismissive and offered little help. Google helped me more. 1 week post surgery, the incision opened up and started bleeding again. Being during the day, I called B&R to get my dog in, since they will help emergencies as previously told. But no answer. After the emergency clinic visit somewhere else, I transferred my records. The dog is doing great and loves their new vet. I do not recommend this clinic.

Went in for a an appointment for my dog his back leg limping and I come out with he needs this and that , and 350.00 for a blood panel before I could even give him pain medicine which they charged me for before they even knew if he could have it first. This vet seems greedy and doesn’t seem to care about the animal. I will not return, and I hope you take consideration before taking your pet here. Also the place looks like a dump, and the veterinarian was rude to the vet tech. Don’t come here !

Absolutely amazing service. Doc is wonderful. We are so thankful for everyone there for the care they gave out kitten through his surgery and after.